Hi Elias,
Thanks for taking the time to leave a review, and sorry to hear about the freezing and disconnecting issues with your TenZ Wooting, that's definitely not expected behavior, especially with a brand-new keyboard, and we can understand how frustrating it is when it happens in the middle of a game.
We can see you're already in contact with our support team, so we'll investigate the issue with you and determine whether it's related to the cable, connection, or something else. If we find a hardware defect, we'll make sure you're taken care of under warranty.
Sorry again for the disappointing experience so far. Hopefully we can get this sorted out quickly so you can enjoy your keyboard without interruptions!
Cheers,
Nicky
Wooting Customer Support
