Hi Guillermo,
Thanks for taking the time to leave a review, and sorry about the long delivery time and lack of tracking updates!
Unfortunately, shipping with Deutsche Post to Chile is known to take quite some time, especially once the package is handed over to local delivery services. For smaller, lower-cost items like spring packs, using premium couriers would often make shipping disproportionately expensive, assuming those options are even available.
We understand it's frustrating to see orders from platforms like AliExpress arrive much faster, but unfortunately, we're currently unable to offer similarly fast and affordable shipping options for this route.
If your shipment still hasn't arrived after 45 working days without a tracking update, please reach out via https://wooting.io/support so we can arrange a refund.
Sorry again for the inconvenience, and we hope we can offer better shipping options to Chile in the future!
Cheers,
Nicky
Wooting Customer Support
