Wooting 80% Zinc Alloy Case

Hi Jesús,

I’ve reviewed your orders and see that two replacement units were sent by our support team. I’m sorry to hear that you’ve continued to experience issues with the coating on your Zinc cases. Could you please let us know if the second replacement resolved the problem, or if it’s still persisting?

If the issue remains, please reach out to our support team via wooting.io/support so we can discuss the next steps.

Apologies for the inconvenience, and thank you for your patience and continued support — we’ll make sure to get this resolved for you.

Chien
Wooting customer support

Hi Maximillian,

Thank you for your review.

We’re aware of the coating issue with the black zinc case, and I’m sorry you experienced it. The V2 black zinc is currently in development and production to reach the expected level of quality. In the meantime, everyone affected can choose to switch to the white version, wait for the black V2, or go with another option they prefer.

We really appreciate your patience and understanding while we work to solve this as best as we can.
Thank you for your support!

Cheers,

Nicky
Wooting Customer Support