Hi Ilia,
Thanks for leaving a review, though I’m really sorry to hear you haven’t received your order yet — that’s understandably frustrating.
Your package was shipped with Deutsche Post, and for international shipments like yours, it typically gets handed over to the local postal service — in this case, Israel Post. According to the tracking, it's currently in the import process.
We recommend reaching out to your local post office or Israel Post customer service to check if there’s any additional info or import fees that need to be handled — sometimes this step can cause delays.
If there’s no movement or delivery within 45 days from the last update, we’ll absolutely make it right with a replacement or refund, depending on your preference.
If you need help tracking the parcel or want us to follow up, feel free to reach out to us directly via https://wooting.io/support — we’re happy to assist further!
Sincerely,
Nicky
Wooting Customer Support
