Hi Tyler,
Thank you for your review, sorry to hear a keycap arrived damaged to you.
Indeed our response times have been longer than you or us would like, but we're working on that with adding additional automation and team members.
Rest assured, even though it may take a little longer, we'll respond to any support ticket once we get to them. I'll respond directly via email to get your case forward towards a solution.
Sincerely,
Nicky
Wooting Customer Support
