Wooting UwU

Hi Stanisław,

Thank you for your review, very sorry to hear you're (still) experiencing issues with the delivery of your order.
Looking into your history a replacement was already sent after a failed first delivery attempt, but the current replacement shipment seems to also have issues with it's delivery with the courier.
I'll follow up to your prior ticket to get this resolved with you.

Cheers,

Nicky
Wooting Customer Support

Hi Brodie,

Thank you for your review, sorry to hear you're having some minor issues with your UwU, hopefully you're still enjoying your keypad.
If anything seems to be off with your unit, be sure to reach out to our support via https://wooting.io/support so we can see what we can do for you.
-Regarding the double tapping, make sure you are using the most recent firmware version and also play around with the sensitivity settings of your actuation and rapid trigger, playing on the highest sensitivity settings can easily cause you to accidentally make actuations you do not intend, you can also visualize your keypresses using https://analog-monitor.wootility.io/, if however the keypad is actuating by itself, be sure to reach out so our technical support can assist you investigating the issue.

-The digital silicone keys are not supposed to get stuck under the case (assuming you're handling them normally),
sometimes it can be as easy as unscrewing the case, realigning it a bit a putting it back together again, which might solve some tension somewhere or maybe the buttons weren't centered correctly, but also, if this is a persistent problem, let us know, and we'll go forward for a solution.

Welcome to the team, and keep destroying that pp barrier.

Cheers,

Nicky
Wooting Customer Support

Hi Sullivan,

Thank you for your review, sorry to hear you ordered the wrong product, kind of remarkable you didn't realize this was a 3-key pad, designed for OS! The product page is pretty clear about what you get: https://wooting.io/uwu
Regardless, every order has a 30-day hassle-free return policy, so question remains, why didn't you reach out to us about this issue so you could return it and get the keyboard you wanted? Unfortunately this window has now passed and one of the requirements for a return is to have it in original condition and original product packaging, so I'm sorry, at this point there's nothing more we can do about this purchase, other than ofcourse the 4 year warranty that's on the product, so perhaps you're able to resell it with that security for the buyer, so you can get your desired model.

Cheers,

Nicky
Wooting Customer Support