Return Policy / Refund policy

Return Policy / Refund policy
------
The following policies are only eligible for products purchased on wooting.store. If you purchased it elsewhere, please contact them for a return. If there are any product issues or questions, you are welcome to contact us on social@wooting.io.

You can open a ticket by send an email to social@wooting.io.

Pre-Orders

You are eligible for a no-questions asked full refund on any pre-order placed at wooting.store up to the date it’s shipped to you. To ask a full refund, please open a ticket with the same email address as your order with your order number in the subject line.

Product Return

NETHERLANDS: There is a no questions asked 30-day return policy from the date you’ve received the product with the condition that it’s in its original packaging and in good condition.

WORLDWIDE: There is a no questions asked 30-day return policy from the date you’ve received the product with the condition that it’s in its original packaging and in good condition. The cost of the return shipment is not covered.

Product Defect

WORLDWIDE: If you receive a defect product or if the product was heavily damaged during transport. Please open a ticket including a picture of the package, your order number and description of the situation.

Product Warranty

WORLDWIDE: Every Wooting keyboard has a minimum 2-year up to 4-year manufacturer’s warranty from the date of shipment. This covers defects in workmanship and materials during normal use. Open a ticket to issue your warranty. A valid date of purchase and proof of purchase is required. If you bought it from the Wooting store, you won't need a proof of purchase.

If you’ve purchased a pre-order, your warranty doesn’t go into effect until the date we have shipped the product.

If you fall outside this period, you can explain your case by email to social@wooting.io.

Non-returnable items:

• Gift cards
• Downloadable software products

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately (special) sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

-----